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FAQ

Product Quality

Where do you manufacture your shoes?

What is the composition of the shoes?

How do I look after my shoes?

Choose the right shoes

How can I get in touch with you?

What if I can’t find what I’m looking for?

Size Guide

Placing an order

How does the customisation work?

How do I place an order?

Can I change my order once it has been placed?

Can I place my order by telephone?

Can I make a purchase in-store?

Can I purchase a gift card?

Delivery

When will you dispatch my order?

What delivery options do you offer?

Do you deliver internationally?

Can I track my order?

Do I have to sign for the delivery?

In what packaging will my shoes be delivered?

Payments

What payment methods do you accept?

What currency will my payment be made?

Are my personal details kept private?

I am not 100% satisfied

What do I do if my shoes arrive faulty or damaged?

Will I be refunded the full value of my order?